Team working on a vehicle in a bay in the workshop

Insurance Claim Support Northampton

Helping You Through Your Vehicle Repair Journey

Being involved in a vehicle accident can be stressful, particularly when dealing with insurers, repair estimates, and arranging repairs.

As Northampton’s established manufacturer-approved accident repair centre, we have been helping motorists return their vehicles safely to the road for over 30 years. Contact us first, and our experienced team can help guide you through the repair process from start to finish. Whether your accident was your fault or a non-fault incident, we are here to provide practical support and expert advice throughout your repair journey.

How We Can Help

Our team can assist with:

Repair estimates and damage assessments
Liaising with insurers
Supporting non-fault accident repairs
Manufacturer-approved repair solutions
Vehicle repair progress updates
Arranging inspections and repair appointments
Guidance and reassurance throughout the repair process

Our goal is to make the process as straightforward as possible while ensuring your vehicle is repaired to the highest standards.

Non Fault Claim?

If you’ve been involved in a non-fault accident, you may have additional options available to you.

Our team can explain the repair process, discuss your options and help you understand the next steps required to get your vehicle repaired and back on the road as quickly as possible

Contact us first!

for complimentary accident management

Had an accident? Speak to one of our dedicated advisors about by calling:
01604 580582 or head over to the quote page on our website and we will contact you!

Manufacturer-Approved Repairs Matter

Castle Coachworks holds manufacturer approvals for a number of leading vehicle brands, including fully electric and hybrid.

Manufacturer-approved repairs help ensure your vehicle is repaired using approved methods, equipment, and repair procedures. This can be particularly important for modern vehicles as they are fitted with advanced safety systems and manufacturer-specific technologies.

By choosing a manufacturer-approved repair centre, you can have confidence that your vehicle is being repaired in accordance with manufacturer standards.

Total Loss Avoidance

In certain circumstances, our manufacturer-approved repair pathways and repair methods may help identify repair solutions that could support vehicle retention rather than an unnecessary total loss decision.

Every case is different, but our experienced team can explain the available options and discuss the most appropriate repair solution for your vehicle.

Find out more

Why Choose Castle Coachworks?

✓ Over 30 years of accident repair experience

✓ Manufacturer-approved repair centre

✓ Expert guidance throughout your repair journey

✓ Support with insurance and non-fault repairs

✓ No-obligation repair estimates

✓ Highly trained repair technicians

✓ Repairs completed to manufacturer standards

✓ Trusted by motorists across Northamptonshire

✓ Lifetime Guarantee on our workmanship for the duration of your ownership

OUR TESTIMONIALS

“Very professional company. Take great pride in their workmanship, which is in short supply these days. Very happy with the service received from start to finish. I wasn’t sure if this company at the beginning did private jobs so I had to ask as I didn’t want to go through my insurance company. I am pleased to say they do.”

“Ever since my car was handed to Castle Coachworks after an accident, I’ve had regular updates about the repairs. Once it was ready, I was given a call to collect it and drop my hire car off. Picking up the car was simple. Staff were friendly and professional. My car looked brand new! I’m very happy with the service! Thank you!”

“I contacted Audi Northampton following an accident to talk about repairing my TTRS, they put me through to Castle Coachworks and I am so glad they did. My car was recovered swiftly on a Saturday. The damage was quickly assessed and repairs authorized. I was in regular contact with the VDA Ellis throughout the whole process who was courteous and professional. All panels and many parts were quickly sourced from Audi with no issues. Upon collection I was absolutely delighted. I can honestly say my car had never looked so good. The new panels were fitted perfectly, nothing out of line. The paintwork was superb! It had been machine-polished and even the tyres dressed. A first-class job. One extremely happy customer.”

“Over the years, Castle Coachworks have worked on various vehicles on mine and it is a pleasure to recommend them to family, friends, colleagues, in fact anybody who wants exceptional work carried out by a first-class company, including my insurance company who I contacted today”

“Thank you for all your help regarding the repair of my car. Everyone I spoke to throughout the process were informative, professional and made what can be a stressful time, much easier”

“I can’t speak highly enough about Castle Coachworks. If I could give them six stars out of five, I would. The staff are polite and accommodating. The whole of the experience from start to finish was without any problems, and the repair work was flawless. Thank you very much, I’d happily recommend you.”

FAQS Insurance Claim Support

Can Castle Coachworks help with my insurance claim?

Yes. Our team can provide guidance throughout the repair process and assist with repair-related communications so you know excactly where you stand every step of the journey for extra peace of mind.

When should I call Castle Coachworks?

Contact us first, before you have spoken to your insurance company. This way our expert team can guide you through the whole process.

Can I choose my own repairer? Depending on your insurer and circumstances, you may have options regarding where your vehicle is repaired. Our team can discuss this with you.

Yes. It is your legal choice where you vehicle is repaired following a road collision.

What if my accident was not my fault?

If your accident was a non-fault incident, additional options may be available including access to a lease vehicle during the duration of your repairs. Contact our team, and we can explain the process.

How do I contact Castle Coachworks?

You can call us on 01604 580582 or fill out the form in our website. We can help arrange for your vehicle to be recovered to our premises if it is not drivable. Alternatively, get directions

Are Castle Coachworks and Castle Collision Care the same company?

No. Castle Coachworks is an independent accident repair centre based in Northampton. If you are looking for Castle Coachworks, please use the contact details provided on this website only.

Need Recovery?

Castle Coachworks operate a
24 hour recovery service,
should you need it please call:

07850 276055

Request a quote